Help

What do I do? - Where do I start?

When you're ready to open an account click here. It will take you to a secure sign-in page where you will:

1. Open a safe and secure password protected account
2. Put funds into that account
3. Select the advisor you wish to speak to
4. Click their 'Green Bar'
5. Enter your phone number and user name and sit back

Our software allows you to call any advisor without exposing any phone numbers. All you do is make sure you have enough funds in your account to cover your call and when you're ready to talk to an advisor the fee is ONLY deducted as you use up time. You get full control over your account. A recording will announce to you when your account is getting low if you are in a session and you can fill it back up when you're ready.

• You do not need to worry about your internet line speed because the calls are made over ordinary telephone lines



• You don't need special equipment, just an ordinary telephone

Help is always available: You can call 1-925-469-9600 ext 203 from 9-5 Pacific Time or simply write us at info@12listen.com 24 hours a day.

	Not sure about choosing an advisor? Just need a quick answer? 12Listen now offers 3 free minutes of free connection time for new users. This is only available as a one time offer and applies to your first call only. Sign up for your FREE live advice consultation today! It's so simple, choose an available advisor to speak with then click to call.

I have opened an account - now what?

You can use it to write your advisor, schedule a return call, leave feedback to an advisor you have spoken with, add funds to your account and change your password or user information. Your account becomes your portal for complete control.

How do I add more funds to my account?

Just log in to your personal account and make a deposit with your credit card or if you're on the phone:

60 seconds prior to spending the funds in your account, an audible alert will announce that your funds are low. Both the advisor and customer hear this short recording and you will be given an option to add more funds.

You will simply be prompted to press '1' and then the amount in dollars and then your 3 digit code on the back of your card. Everything is confirmed before you make your selection. If there is a problem, simply call or email us.

Do I get charged if an available advisor doesn't answer?

Your account has a 30-second buffer that allows you to be connected to an advisor's phone line for up to 30 seconds without being charged. This 30 second buffer is also useful if your advisor is an astrologer or numerologist and wants a moment or two to run your chart. The 30 second buffer can be used to get the information and make arrangements for you to call back in just a few moments.

What does "Request an Immediate Callback" mean?

When an advisor is unavailable or busy, you can 'Submit a Callback Request' to receive a call once the advisor becomes available. 'Submit a Callback Request' is offered to users both in the online system, as well as through the 1-800 Dial-In system.

Users will see the callback requests they've submitted in their account manager, while advisors will see the 'Callback Request Queue' in their interface of users waiting to contact them. The moment an advisor switches from Unavailable to Available they will begin receiving the calls that have requested a callback.

What does "Request a Scheduled Call" mean?

This feature allows you to ask the advisor for an appointment time that you initiate. For example, if you want a reading on Friday October 12 at 6:30 pm you can ask for it (you have to ask for it in Pacific Time Zone to avoid confusion). Your advisor will be sent an email and will either confirm, reject or modify your request. When you both have reached an agreed time, both phones will ring at the appointment time. NOTE: Your email is never exchanged and is filtered through.

Is there an 800 number I can use?

12Listen.com allows customers to use the phone system even when they are not by a computer. Customers will have their own unique Dial-In ID and PIN number. This is obtained by:

1. Logging into your account
2. Click User Profile at the top
3. Click the "Update Dial-In Pin" link
4. Get or create your PIN
5. Call 1-888-626-7386 from any phone

How do I purchase a gift certificate for a specific advisor?

Giving a gift certificate is so easy and you can choose whether to give phone session time for a particular advisor, or for any of the entire 12Listen team of advisors - recipient's choice. What's more, with our new online management system, gift certificates you give will always be used and appreciated. Follow the 3 easy steps below to purchase your gift certificates:

1. Login to your Click4Advisor account, in the 'Deposit Transaction' section, click on the blue 'Gift Certificate' link near the top just below the main navigation buttons.



2. Fill in the fields of the gift certificate form, including the value of the gift certificate, the advisor to redeem it with, the recipient's e-mail address and your personal gift note, and click the 'Submit' button.



3. The Gift Certificate system instantly and automatically sends an email notification of your gift to the recipient with detailed instructions on how to use it and speak with the advisor.

How can I tell if a gift certificate has been used? Is it transferable?

The Gift Certificate Management Center (GCMC) is a revolutionary tool to help you make sure all your gift certificates go to good use. The GCMC lets you:

1. View the recipient redemption status of your gift certificates



2. Send email reminders to your recipients



3. Print out copies to give or mail to your recipients



4. Even switch recipients for an existing gift certificate if your initial recipient decides not to redeem the gift

The GCMC is found in the 'Gift Certificate' section of your account interface.

Purchase your gift certificates for someone special by clicking here now.

What Makes Us Different

How do I know which psychic to choose?

We've taken the hard part out. If you're reading a biography on our site then you can be assured that they are a superior advisor. But we also know that a "great psychic" for one isn't necessarily a great psychic for everyone. That's when your own intuition will help. Read about your advisor. Are they someone you would like to know? Do they have an interest that matches your own, or do you just like how they look? Read their evaluations and see what others have said about them. Don't get stuck on the tool they use, such as Tarot or Astrology. Remember, it's not the wand, it's the person waving it where the magic is. You can also look at our testimonials page which has a selection of unsolicited testimonials we have received over the years from our clients.

Advisor Information

I want to be an advisor for 12Listen.com. What do I do?

What makes 12listen.com different from every other psychic hotline website is that we screen our applicants. We want to know that you have what it takes to represent our vision for healthy, positive, and intelligent support to all kinds of individuals from all kinds of beliefs and backgrounds.

We start you with a quick questionnaire that you can fill out online and email to us. We follow up with a verbal interview and a request that you offer a mini reading to one of our staff. If all goes well, you'll be invited to be a part of the team and will be sent detailed instructions. We will request your bio and a professional photograph on a white background taken within the last 6 months - no exceptions

If you still would like to begin, proceed with questionnaire.